Terms of Use

- Always seek the advice of a qualified physician or healthcare provider with any questions you may have regarding a medical condition.

• •Never disregard professional medical advice or delay seeking it because of something you have read on this Website.
• •In case of a medical emergency, call our emergency number (+91 98765 00000) immediately or go to the nearest emergency department.
• •The Website content, including facility descriptions, doctor profiles, and service information, is provided in good faith but may not be exhaustive or up to date at all times.
• •K.R.S. Nursing Home does not endorse or recommend any specific tests, physicians, products, procedures, or other information mentioned on this Website.

- Submitting an appointment request through our Website or WhatsApp does **not** guarantee a confirmed appointment. All bookings are subject to doctor availability and hospital capacity.

• •Appointment confirmation will be communicated to you via a phone call or WhatsApp reply from our staff.
• •Patients are advised to arrive at least 15 minutes before their scheduled appointment time.
• •K.R.S. Nursing Home reserves the right to reschedule or cancel appointments due to emergency situations, doctor unavailability, or force majeure events.
• •For urgent medical needs, please call us directly at +91 98765 43210 rather than relying solely on the WhatsApp booking service.
• •The WhatsApp booking service is intended for non-emergency appointment requests only. Do not use it to report medical emergencies.

- Provide accurate, complete, and truthful information about your medical history, symptoms, allergies, and current medications.

• •Follow the prescribed treatment plan and medical advice given by our doctors and staff.
• •Inform us immediately of any changes in your medical condition, allergies, or personal details.
• •Behave respectfully towards all hospital staff, doctors, nurses, and other patients.
• •Comply with hospital rules, visiting hours, and facility guidelines at all times.
• •Settle all dues for services rendered as per the hospital's billing and payment policy.
• •Take responsibility for the accuracy of insurance and personal information provided for billing purposes.

- You provide informed consent for examination, investigation, and treatment as recommended by our medical team.

• •For surgical procedures, anaesthesia, or any invasive intervention, a separate written informed consent will be obtained from you or your authorised representative before the procedure.
• •In emergency situations where a patient is unconscious or unable to provide consent and no authorised representative is available, our medical team may proceed with life-saving treatment under the principle of implied consent as permitted under Indian medical law.
• •Consent for treatment of minors must be provided by a parent or legal guardian.
• •You have the right to refuse treatment after being fully informed of the risks and consequences of such refusal.

- **Consultation Fees** — Consultation charges are payable at the time of visit and are non-refundable once the consultation has taken place.

• •Advance Payments — Advance deposits may be required for surgeries, procedures, or inpatient admissions. These will be adjusted against the final bill at discharge.
• •Insurance & Cashless — We accept certain insurance schemes including Ayushman Bharat, CGHS, and ECHS. Cashless facility is subject to pre-authorisation from your insurer. Any amount not covered by insurance remains the patient's responsibility.
• •Billing Disputes — Any concerns regarding bills must be raised with our billing department within 7 days of discharge or payment.
• •Refunds — Refund requests for cancelled procedures or overpayments will be processed within 15 working days after due verification.
• •Prices and charges are subject to change without prior notice. Current tariff details are available at our reception.

- You may not copy, reproduce, distribute, publish, or create derivative works from any content on this Website without our prior written permission.

• •You may share links to our Website pages for personal, non-commercial purposes.
• •The "K.R.S. Nursing Home" name, logo, and associated marks are the property of the hospital and may not be used without written consent.
• •Patient photographs, testimonials, or case studies published on the Website are used with the explicit written consent of the individuals concerned.

- K.R.S. Nursing Home shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of the Website or our services.

• •We do not guarantee that the Website will be error-free, uninterrupted, or free from viruses or other harmful components.
• •We are not responsible for any decisions made based on the general health information published on this Website.
• •Our liability for any claim arising from the provision of medical services shall be governed by applicable Indian law and the standard of care applicable in Jammu & Kashmir.
• •In no event shall our total liability exceed the amount paid by the patient for the specific service that gave rise to the claim.

- Patient records will not be disclosed to any third party without the patient's written consent, except as required by law or in emergency situations.

• •Patients or their authorised representatives have the right to request copies of their medical records. A nominal administrative fee may apply.
• •Medical records are maintained securely and retained as per the applicable retention guidelines described in our Privacy Policy.
• •Healthcare providers within the hospital may access patient records on a need-to-know basis for the purpose of treatment.

- Use the Website for any unlawful purpose or in violation of these Terms.

• •Attempt to gain unauthorised access to our systems, networks, or patient records.
• •Post or transmit any false, misleading, defamatory, or harmful content through any communication channel we provide.
• •Impersonate any person or entity or falsely misrepresent your identity or affiliation.
• •Disrupt the functioning of the Website or interfere with other users' access.
• •Use our contact channels (including WhatsApp) for spam, advertising, or unsolicited communications.
• •Harass, threaten, or behave abusively towards hospital staff, doctors, or other patients on our premises or through our digital channels.

How to raise a grievance:

- Speak directly to the treating doctor or nursing station in charge. - Contact our Patient Relations desk at the reception. - Email us at info@krsnursinghome.com with the subject line "Patient Grievance". - Write to us at: K.R.S. Nursing Home, Sunderbani, Rajouri, Jammu & Kashmir - 185153

K.R.S. Nursing Home

K.R.S. Nursing Home, Sunderbani, Rajouri, Jammu & Kashmir - 185153 Phone: +91 98765 43210 Emergency: +91 98765 00000 Email: info@krsnursinghome.com Website: https://www.krsnursinghome.in