Privacy Policy

Personal Identification Information

Name, phone number, email address, date of birth, gender, and address — collected when you fill out our contact/appointment form, call us, or register as a patient.

Medical & Health Information

Symptoms, medical history, diagnoses, prescriptions, test reports, and treatment records — collected when you seek medical care at our facility.

Communication Data

Messages sent through our WhatsApp contact form, emails, and phone calls made to our helpline for appointment bookings or queries.

Technical Data

IP address, browser type, device information, and pages visited — collected automatically when you browse our website through cookies and analytics tools.

Payment Information

Billing details for services rendered. We do not store credit/debit card numbers on our servers; payments are processed through secure third-party channels.

- **Appointment & Patient Management** — To schedule appointments, maintain patient records, and coordinate your healthcare.

• •Medical Treatment — To provide accurate diagnosis, treatment, and follow-up care by our doctors and medical staff.
• •Communication — To contact you regarding your appointments, test results, health reminders, or responses to your queries.
• •Billing & Insurance — To process payments, insurance claims, and generate invoices for services rendered.
• •Legal Compliance — To comply with applicable Indian laws including the Clinical Establishments Act, IT Act 2000, and other healthcare regulations.
• •Website Improvement — To analyse website usage and improve our online services and user experience.
• •Emergency Situations — To share information with emergency services or family members when necessary to protect your life or safety.

- Messages sent via WhatsApp are subject to WhatsApp's own Privacy Policy and Terms of Service in addition to ours.

• •We use WhatsApp solely for appointment booking, query responses, and patient communication.
• •Do not share highly sensitive medical information (such as HIV status, psychiatric history, etc.) over WhatsApp. Please visit us in person or call our helpline for such matters.
• •WhatsApp messages are not a substitute for emergency services. In a medical emergency, please call our emergency number directly: +91 98765 00000.

- **With Your Treating Doctors & Staff** — Your information is shared with the medical team directly involved in your care within our facility.

• •With Referred Specialists — If we refer you to another doctor or hospital, relevant medical records may be shared with your knowledge and consent.
• •With Insurance Companies — For processing cashless claims and reimbursements, subject to your authorisation.
• •With Government & Regulatory Authorities — When legally required, such as for disease reporting, medico-legal cases, or court orders.
• •With Emergency Contacts — In life-threatening situations, we may contact your nominated next-of-kin or emergency contact.
• •With Service Providers — Trusted third-party vendors (e.g., IT support, lab services) who assist us in operations under strict confidentiality agreements.

- Physical records are stored in secured, access-controlled areas within our facility.

• •Digital records are protected with password authentication and access controls.
• •Our website uses HTTPS encryption to protect data transmitted between your browser and our servers.
• •Only authorised personnel have access to patient records on a need-to-know basis.
• •We conduct regular reviews of our data collection and storage practices.

- **Patient Medical Records** — Retained for a minimum of 7 years from the date of last treatment as required under Indian medical regulations. For minors, records are retained until the patient turns 25 years of age or 7 years from the last visit, whichever is later.

• •Appointment & Contact Data — Retained for up to 2 years for follow-up and communication purposes.
• •Billing Records — Retained for a minimum of 8 years as required under Indian tax and accounting regulations.
• •Website Analytics — Anonymised data retained for up to 24 months.

- **Essential Cookies** — Necessary for the website to function correctly.

• •Analytics Cookies — Help us understand how visitors use our website (e.g., Google Analytics). This data is anonymised and aggregated.

- **Right to Access** — You may request a copy of the personal or medical information we hold about you.

• •Right to Correction — You may request correction of inaccurate or incomplete information.
• •Right to Withdraw Consent — You may withdraw consent for non-essential communications at any time.
• •Right to Complaint — If you believe your privacy rights have been violated, you may raise a concern with us or with the relevant data protection authority.

K.R.S. Nursing Home

K.R.S. Nursing Home, Sunderbani, Rajouri, Jammu & Kashmir - 185153 Phone: +91 98765 43210 Emergency: +91 98765 00000 Email: info@krsnursinghome.com